Reference

Our Legal Terms and Account Policy

Knowing where you stand matters. This page covers manilabet's legal position, how your account is governed, and what rights you hold when accessing our lobby from eligible regions in Indonesia — including through DANA, OVO, and GoPay.

Jurisdiction-aware termsAccount rights and data handlingDANA, OVO, GoPay coveredAvailable where local law permits
manilabet Our Legal Terms and Account Policy
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Retention

We keep your account data only as long as required to operate your account and meet applicable obligations. You can request a summary of what we hold by contacting support via live chat.

Cookie Handling

Cookies on manilabet are used for session management and wallet routing — for example, keeping your DANA or OVO payment preference loaded without you re-entering it each visit.

Account Security

Every login is verified via a one-time PIN sent to your registered mobile number. Account changes — including updating your linked GoPay or OVO wallet — require that same OTP step.

Correction Requests

If your account details are incorrect, you have the right to request a correction. Submit your request through live chat or email; our team processes corrections within two business days.

POLICY CONTACT

Reach Us About Legal or Account Questions

Live Chat Our live chat is the quickest path to a policy or account clarification. Open the chat widget from any page on the site — available around the clock for Indonesia account holders.
Email Support For formal requests — such as data access, account closure, or a written record of a dispute — send an email to our support address. We aim to respond within one business day.
Help Centre The help centre holds answers to common policy questions: wallet verification steps, account restriction reasons, and how to submit a formal objection or correction request.

Common Questions About Our Legal Terms

These are the questions we get most often about account policy, data rights, and how our legal terms work in practice for Indonesia account holders.

Access depends on local law and is available only where permitted in your region. Check your local regulations before opening an account — we cannot extend access in restricted jurisdictions.

We store your registration details, wallet transaction records (DANA, OVO, GoPay), and session logs. This data is used to operate your account and is not sold to third parties.

Contact our support team via live chat or email with your account ID and a data access request. We'll compile your records and share them within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove data not required for legal or operational purposes and confirm once the process is complete.

Raise the dispute via live chat with your GoPay, OVO, or DANA transaction reference. Our team will cross-check account logs and work toward a resolution, usually within one business day.

We post a notice on the platform when terms change. Continued use of your account after the notice date is taken as acceptance of the revised terms.